Questions, answered

Your consignment is received against your account, checked against the paperwork, and put away into its own locations.

You get a storage receipt the same day showing what was received, in what condition, and where it now sits. From that moment the stock is visible to you in the portal and the app.

Yes. Every pallet is received under your account and stored in locations held against it, never co-mingled with another importer's stock.

The location is on your storage receipt, so you can always say exactly where a given consignment is.

Yes, and without asking anyone. The portal and the mobile app both show live stock for your account: what is stored, what is reserved against an unconfirmed order, what you have confirmed, and what has already been dispatched.

It updates as the warehouse works, not overnight.

It depends on the facility. Our sites include general warehousing, customs bonded space, container freight stations and cold storage, and each is listed on the Warehouses page with its capacity and handling capability.

If you are not sure which one suits your goods, send us the details and we will tell you which site fits.

There is no fixed minimum period. Storage is charged for the space you actually use, month by month, so a lighter month costs less than a heavy one.

If you need a committed term for a particular volume, talk to us and we will quote for it.

On the space your goods actually occupy, and on the work done for you: receiving, storage, picking, packing and dispatch.

The rates are agreed with you before anything arrives, so nothing on an invoice should ever be a surprise.

Monthly, in arrears, for the previous month's storage and movements.

Every line traces back to something you can see in the portal: a storage receipt, a confirmed order, a dispatch.

No lock-in. We would rather keep your business by being worth staying with.

If you want committed rates in exchange for a committed volume, that is a conversation we are happy to have.

Through the same system, on the portal or the mobile app, the moment a customer commits to buy.

The order lands in your queue with the client, the items and the quantities already on it. You review it and confirm or reject it.

We pick, pack and ship the great majority of confirmed orders the same working day.

A very large order, or one needing special packing, may take longer. If that applies to yours, you will be told when you confirm it, not after.

Only your own people, and only the parts their role covers.

You see everything under your account. Your sales agents see what they need to raise and follow their own orders. Warehouse staff see the goods they are handling, not your commercial detail. Another importer never sees anything of yours.

Yes, and they should. You add each agent from your own account, and they sign in with credentials of their own.

That way every order carries the name of the person who raised it, and removing an agent who has left takes one click.

The same account, on both. One set of credentials, the same permissions, the same data behind them.

Signing in on your phone does not sign you out on your desk.

Use the Forgot password link on the sign-in page and we will email you a reset link.

If you never received your credentials in the first place, ask the person who set up your company's account, or contact us and we will sort it out.